We’ve been listening to and supporting our members since 1877, and we’re proud to put you at the heart of everything we do.
In these pages, you’ll find answers to common questions, support if you’re facing financial difficulties, and tips to stay safe online. We also explain our fees and charges, how to get in touch, and what to do if you need to make a complaint.
Need help registering or managing your Penrith Online account? We’re here to assist you.
Our opening hours and how to get in touch.
If you’re worried about money or having trouble making your mortgage payments, we may be able to help.
Find out about our branch services here.
There are times when we may charge a fee for the administration of your accounts with us. These are shown in our Tariff of Charges which you can find here.
If something has gone wrong and you need to complain, our complaints procedure is detailed here.
Worried about your online safety? Browse our helpful tips for staying safe online.
Helpful information to keep you safe from financial crime.
Feeling confused by all the jargon? Don’t worry, our Jargon Buster makes things simple!
Your eligible deposits held by a UK establishment of Penrith Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.
Further information is available here »»
(PDF Version)
Or visit www.fscs.org.uk.